💸 Refund Policy – GoldenIP.Live
Effective Date: 20/05/2025
At GoldenIP.Live, we strive to provide a high-quality IPTV service that meets your expectations. Please read our refund policy carefully before purchasing.
- No Refunds After Activation
Due to the nature of digital services, we do not offer refunds once your IPTV subscription has been activated and login credentials have been sent. By purchasing a subscription, you agree to this policy.
- Free Trial
If we offer a free trial or test line, we strongly encourage users to try it before making a purchase. This helps ensure compatibility with your device and internet connection.
- Refund Eligibility (Before Activation Only)
You may be eligible for a full refund only if the subscription has not yet been activated or delivered. To request a refund under these conditions, contact us within 24 hours of purchase at:
📧 support@goldenip.live
- Technical Issues
We offer full support to help resolve any technical issues. However, a poor internet connection, incompatible devices, or third-party app errors do not qualify for a refund. Please ensure your system is IPTV-ready before subscribing.
- Duplicate Payments
If you were accidentally charged twice or made a duplicate purchase, please contact us. We will verify the issue and issue a refund for the extra charge.
- Chargebacks and Disputes
Filing a chargeback without contacting us first may result in permanent suspension of your service and blacklist status. We encourage you to reach out to us to resolve any issue quickly and fairly.
- Contact Us
If you believe you’re eligible for a refund or have questions, please contact our support team:
📧 support@goldenip.live
⏱ Available 24/7